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Frequently Asked Questions

2018-19 season card FAQs

When is the deadline to renew my season card?

If you're an existing season card holder, then you have an exclusive window until Tuesday 13th March to renew your season card at the frozen ticket prices. From Wednesday 14th March to Monday 30th April, existing and non-existing season card holders will then have the chance to purchase at the frozen ticket prices. The final window, which will run from Monday 7th May until the start of the 2018-19 campaign, will allow all fans to purchase at the revised ticket prices.

What happens if I don't renew during the initial window?

The exclusive window between Monday 26th February and Tuesday 13th March will allow existing season card holders the opportunity to renew their current seat at the frozen ticket prices. If they fail to renew during the second window (Wednesday 14th March to Monday 30th April) then the price of their ticket will increase.

How do I renew?

Fans can renew their season card by:

- The quickest and easiest way to renew your season card is online at

- Visiting the ticket office in-person during standard opening hours

- Calling the ticket office on 0115 982 4388 during standard opening hours

Will I be able to sit in the same seat as this season?

Yes. The windows between Monday 26th February and Monday 30th April will allow existing season card holders the opportunity to renew their current seat at the frozen ticket prices.

A friend wants to join me next season, can they sit next to me?

During the initial sales window (Monday 26th February and Tuesday 13th March) only existing season card holders will be able to secure their seat. From Wednesday 14th March, non-existing season card holders will also be able to purchase seats.

Which areas of the ground are being reduced in price?

Season card prices have been reduced in four areas of the ground. Blocks Q and T of the Brian Clough Lower and Blocks G and P of the Brian Clough Upper. This has been done to bring these areas into line with similar seats around the ground.

Are there any restrictions as to where my child can they sit in the ground?

The club have lifted a number of age restrictions around the ground meaning that those aged 12 and over can now sit in the Lower Bridgford and all areas of the Peter Taylor Stand, including A Block. Those aged under 12 are still prohibited for sitting in these areas, however. Other than that, children are allowed to sit anywhere in the ground.

Last season my child's season card was free but this season it's £10, how is that a reduction?

The club have previously given children a free season card when purchasing a £25 Junior Reds membership, so effectively this is being reduced to just £10 for the 2018-19 season. The club have taken the decision to re-evaluate the Junior Reds membership but all 4-11-year-olds that purchase a season card will be given exclusive access to special events at The City Ground, including opportunities to meet the players.

How many children can I bring with me?

The club recommends a ratio of a minimum of one adult for every four children aged 4-11.

How does the Zebra Finance offer work?

As an actual illustration, an adult season card costing £330 purchased in the first month of ticketing sales is repayable by a first monthly instalment of £50.60 (including a £23.10 administration charge) followed by 11 monthly instalments of £27.50 – the total amount repayable is £353.10. APR of this illustration is 14.3%. Administration charge of 7% applies to all season cards.

What happens if I choose to take up the Zebra Finance offer?

By applying, you agree that Zebra Finance will search your record at credit reference agencies who will add details of the search to your records. Others that do searches will see this information. Zebra Finance may also share your details with fraud prevention and anti-money laundering agencies. Should they identify that you have provided us with inaccurate information and a fraud is identified, details will be passed to those fraud prevention agencies. Other organisations may access this information to prevent fraud and money laundering. This is a condensed version of how your information will be used. Full details of how your information will be used will be given to you if your application is approved.

It says that if I sign up to Zebra Finance, my season card will automatically renew, what if I don't want to renew for the 2019-20 season?

This is a running account finance plan which will automatically renew for future seasons. You will receive full details about how this works if your application is accepted. You will have the opportunity to opt out of automatic renewal of your season card a month before each automatic renewal.

Can I renew my seasonal hospitality membership now?

At present, the club are only offering standard ticket holders the opportunity to renew their season card. More information for how our seasonal hospitality members can renew for the 2018-19 season will be released in the coming weeks.

I'm a disabled fan, is there anything specific I have to do to secure a season card?

Due to standard rules and regulations, disabled supporters aren't able to purchase season cards online. The club has a designated team member for all enquiries regarding disabled fans visiting The City Ground who can be contacted by calling the ticket office.

Will there be any additional costs to purchasing my season card?

As all season cards need to be posted to fans, there is a £4 postage charge applicable.

When will I receive my season card?

To avoid confusion between 2017-18 season cards and those for the 2018-19 campaign, the club will not issue new cards before the end of the current season. Further information will be communicated in the coming weeks.