Come and be part of the fantastic matchday operation at The City Ground by checking out the various roles available at the Nottingham Forest Matchday Recruitment Fair.
We are looking for people to join us on matchdays to help us deliver a great matchday experience for all our supporters, guests and visitors, as well as to work on external events held at The City Ground.
There are a variety of different positions available ahead of the new season, so visit the Fair being held in the 1865 Club at The City Ground on Wednesday 27th June (4-8pm) and Saturday 30th June (10am-2pm) to find a role suitable for you.
Prior experience is not necessary for all roles as training is given. Some roles require specific qualifications and in some cases you will need to undergo a Criminal Record Check. But above all, what you need to bring is a passion for providing great customer service and a work ethic that thrives in a busy, lively, energetic environment. The roles available include:
Roles are available in all areas of the stadium and range from serving drinks and hot food in bars and kiosks in the concourses to waiting on diners who are enjoying more formal pre-match hospitality.
Positions are also available to develop and create great-tasting menus behind the scenes as Chefs and Kitchen Porters, as well as the to supervise the catering teams to deliver excellence in all areas.
The safety and security of everyone is of paramount importance to everyone at Nottingham Forest.
Safety and Turnstile Stewards are required to meet and greet supporters, check tickets and ensure that supporters are directed to the right areas of the ground.
A key part of the role will also be to look out for any hazards or challenges to our safety and to report them, while also ensuring that supporters leave the ground safely and assist with any evacuations should the need arise.
SIA Response Team Steward are required to respond to incidents as directed by Match Control as well as carrying out specific full-time duties in relation to the Players.
Qualified First Aid Stewards are required to work under our Matchday Medical Services Manager responding to first aid incidents around the ground.
Nottingham Forest hospitality is well-renowned for its high standards of service delivery, and now you can play your part in contributing with hospitality host roles available.
The role will entail ensuring that all hospitality areas are correctly set up for when guests arrive, meeting and greeting supporters and VIPs and making sure that they have everything they need.
You will be the first point of contact for the guests in each hospitality area, so outstanding customer service is of paramount importance to ensure that they have an enjoyable City Ground experience.
A visit to the Megastore is a big part of the matchday experience for many supporters, so it is important to provide excellent customer service to Forest fans.
Retail Assistant positions are available, and this varied role will range from welcoming customers to the store, performing till sales and handling customer queries. The role will also include maintaining visually attractive merchandise displays, taking regular stock checks and carrying out shirt printing on replica shirts.
The Ticket Office is a vibrant and busy place to work on a matchday, with supporters looking to secure their seats for the big match at The City Ground.
In the Customer Service Assistant roles available, you will be the first point of contact for all supporters, and proactively sell tickets for all home and away fixtures, memberships, travel packages and use a mixture of inbound and outbound sales techniques.
The role will also include processing cash and card payments, handling customer queries and updating database entries to ensure accurate data is stored for our wide-ranging and growing fan base.
All positions are offered on a casual matchday and event basis, such as weddings, parties and corporate events, so you’ll have plenty of opportunity to fit us around your existing commitments.
We would like to hear from you if you enjoy working in a team, thrive in a unique and exciting working atmosphere and have a sparkle and shine that ensures you stand out from the crowd and deliver excellent customer service.
Those looking to attend the Recruitment Fair should bring with them:
- An up to date CV (or you can complete an application form on site)
- Proof of your right to work in the UK such as a passport/visa/work permit, or full birth certificate and proof of your National Insurance Number
- Relevant certificates and/or qualifications for more specialist roles such as Chefs, First Aiders and SIA Stewards
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / being on maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. We are part of the Prince’s Trust scheme and Clean Sheet.