1.1 “we” or “us” means Nottingham Forest Football Club Limited.
1.2 “you” means a customer making a corporate booking through us.
1.3 “Football League match” means a football match involving Nottingham Forest Football Club in the Football League (or replacement league).
1.4 “Football League matchday booking” means a ticket application for a football league match.
1.5 “seasonal booking” means a seasonal corporate application for football matches at The City Ground.
1.6 “special event” means any public event held at The City Ground or otherwise involving Nottingham Forest Football Club, including any FA Cup, League Cup or Football League Trophy match (but excluding any Football League match). 1.7 “special event booking” means a booking application for any special event.
2.1 Seasonal booking: this will become a confirmed booking upon receipt by us of a signed seasonal contract.
2.1.1 Football League matchday booking: this will become a confirmed booking upon receipt by us from you of a signed and completed booking form. In exceptional circumstances we may allow this kind of booking to be transferred to another match.
2.2 Special Event booking: this will become a confirmed booking upon receipt by us from you of a signed and completed booking form. A “confirmed booking” creates a contract under which you purchase from us the ticket(s) indicated by your booking. Once a booking becomes a confirmed booking you may not cancel it or claim a refund of the ticket price unless permitted below in section 6 of these terms.
3 Payment Terms
3.1 Where the ticket(s) indicated by your booking is/are available, an invoice will be raised by us and sent to you.
3.1.1 Seasonal booking: the season ticket price is to be paid in full on the date specified in the season ticket contract.
3.1.2 Football League matchday booking: the price is to be paid either one month before the match is, at that time scheduled to be played, or at the time you make the booking (whichever is later).
3.1.3 Special Event booking: a non-refundable deposit (in the amount per person shown on the booking form) is to be paid at the time you make the booking. The balance is to be paid either on a specified date (as shown on the booking form) or at the time you make the booking (whichever is later). Please note that for some events the non-refundable deposit referred to above may be the full price of the event. Refunds of the ticket price for cricket functions can only be made in accordance with the terms and conditions provided by the relevant regulatory body.
3.2 No tickets will be issued until full payment is received. Payment can be made by cheque, credit/ debit card, BACS or CHAPS to the following account: Nottingham Forest Football Club Limited, National Westminister Bank Plc, Account Number 96876972, Sort Code 60-80-09.
3.3 In order to encourage early bookings, a 10% price increase will be added to all bookings made after 5pm the Friday before a weekend game.
4 Dress Code
4.1 If you use hospitality suites at The City Ground, we request that you and your guests wear clothing suitable for the occasion. In particular, persons wearing jeans or trainers may not be admitted to certain hospitality areas.
5 Ground Safety
5.1 Your booking at The City Ground will be for seats in the home supporters’ section of the ground. We reserve the right to refuse admission (without refund) to customers wearing the colours or replica kit of the visiting team. We would draw your attention to our ground regulations (a copy of which is available on request) which we would ask you and your guests to abide by at all times when visiting The City Ground. Please note specifically that we will ask persons to leave the ground if in our opinion they behave in a way that may put at risk the safety of other spectators.
6 Re-arranged Matches
6.1 We cannot guarantee that football matches will be played as scheduled. Weather conditions and TV commitments are two of the many factors which are outside of our reasonable control and may cause the time and date of the match to be re-arranged. Where a match is re-arranged, for which you have made either a Football League match booking or special event booking and this booking has been confirmed, you will then be entitled to a refund if you cancel your booking, in writing, and return your match tickets at least seven days prior to the re-arranged date for the match.
These terms and conditions are additional to other terms of ours appearing on our season ticket contract, booking form or otherwise and accordingly these terms and conditions are neither intended to amend or replace such applicable terms.
THESE TERMS AND CONDITIONS DO NOT, WHERE YOU ARE A CUSTOMER, AFFECT YOUR STATUTORY RIGHTS.