'A Block is not available for under 21s, under 18s or under 12s. The age related concessions are subject to your age on 26 December 2013.'Eligibility The half-season ticket is eligible for the final 13 home games of the season, from the Boxing Day clash with QPR onwards. 13 games are the final 13 home League games of the season as per the published fixture list and do not include any cup or potential play-off games or re-arranged games scheduled to take place prior to 26 December 2013. How to Buy There are three ways to buy your half-season ticket: 1 - Online at www.nffcretail.com. You may need to activate your online account by entering the following details: Your client reference number Your surname Your postcode For a step-by-step guide to using the online ticketing system, please see our user guide here or visit www.nffcretail.com. 2 - In person at the Ticket Office. Please ensure the Ticket Office has your up-to-date address and contact details. 3 - By calling 0871 226 1980 (calls cost 10p per minute, mobile rates may vary). Please have your client reference number and card details for payment to hand. How to Pay There are three ways to pay: 1 - By cash in person at the Ticket Office. Please do not send cash in the post. 2 - By credit/debit card (at no additional charge). Please note: the club does not accept American Express. 3 - By payment plan. 4 month plan - £20 admin fee The admin fee will be added to the first payment of the payment plan. Please complete the payment plan application form and return it to the Ticket Office. As in previous seasons we will be using Deltec Courier Service to ensure the safe delivery of half-season ticket books at a cost of £7 per delivery. If you would like your half-season ticket to be delivered, please select this option when purchasing online or ask a member of the Ticket Office team when purchasing your ticket in person. Half-season ticket-holders are reminded that, in accordance with the policy of the club, half-season tickets are sold on a non-refundable basis. Helpful Hints For FAQs please click here. Buying Your Age-Related Concession Half-Season Ticket Online If you have already provided written proof of your identity and date of birth to the Ticket Office (in person or via email to email@example.com) in the form of a copy of either your current passport, photocard driving licence or birth certificate plus a recent photograph, you will be able to purchase your age-related half-season ticket online at www.nffcretail.com. If you're purchasing a new age-related concession half-season ticket online, and your activated account doesn't hold information on your identity and date of birth, your ticket will not be issued until the appropriate proof described above, has been submitted to the Ticket Office. Call 0871 226 1980 (calls cost 10p per minute, mobile rates may vary). Please have your client reference number (if you have one) and card details to hand. Promotions and Match Day Prices Match ticket prices will be decided on a match-by-match basis and will range between £20 and £35. Prices are also subject to a £2 increase when purchased on match day. As in previous seasons, we may have up to four 'kids for a quid' fixtures and up to two 'concession' games. Nottingham Forest make every effort to ensure that season ticket prices remain the cheapest way to retain your seat for every home league match, even including price promotions. Can't Attend a Match? If you know of a game that you will not be able to attend, and would like to pass your ticket to a friend or family member, please present your half-season ticket to the Ticket Office and they will exchange the voucher for that match for a match ticket of the same age band and same seat. It is strongly recommended that you do not hand over your half-season ticket to another person to use as this may compromise the user on the day. If you need to upgrade the age category of the match ticket for the match you cannot attend, you will be required to use one of the four 'upgrade' vouchers in your half-season ticket book. Changing Your Seat You can move to an alternative seat in the ground for a particular match up to four times a season by using one of the four 'alternative' vouchers in your half-season ticket book. If you wish, you can move to a different seat in the ground for the remainder of the season. Should the cost of a half-season ticket in the alternative area be more than that from where you are moving, you will be required to pay the difference in price, pro-rata for the remaining games. If you have used all the upgrade or alternative vouchers in your half-season ticket book but still wish to move your seat or pass on your ticket for a selected match, please contact the Ticket Office for further assistance. Reporting Anti-Social Behaviour Should you have a problem in the ground with antisocial behaviour, let us know by texting 'forest' plus your message to 60066. Our Control Room will receive this message within one minute and staff will monitor the situation immediately. Ground Regulations Failure to abide by the Ground Regulations (displayed around the stadium, in the Ticket Office, online or by calling 0115 982 4444) may result in your season ticket being confiscated. You are reminded that persistent standing in seated areas is a breach of the Ground Regulations and you are asked to remain seated at all times during the game. We are very keen to maintain very high standards of behaviour in order to attract and retain supporters. The positive action we take is to ensure that you can fully enjoy your match day experience. We reserve the right to restrict the sale of tickets at any time. Blind or Partially-Sighted If you are a blind or partially sighted supporter, you can take advantage of the exclusive match day commentary provided for us by a specially trained commentator. Headsets for this are available on a first-come first-served basis. Please call the Ticket Office on 0871 226 1980 for further details.- there is no charge for this facility. Very Young Supporters Children must be aged four and over before attending home fixtures at The City Ground. Babes in arms and children in buggies will not be admitted for their own safety. Additional Home Match Tickets There will be two periods of sale for home match tickets. The first priority period will go to season ticket holders allowing them to purchase extra match tickets. NFFC Members will also be afforded this same priority period to purchase tickets for home league matches. The second period will be general sale. The club reserves the right to change priority purchase periods during the course of the season. Lost or Damaged Half-Season Tickets During the course of the season - should your half-season ticket become lost, stolen, misplaced, defaced or damaged - please contact the Ticket Office for assistance on 0871 226 1980 (calls cost 10p per minute, mobile rates may vary). Stand and Area Closures We reserve the right to close certain areas of the ground, other than the Main Stand, for certain cup matches and alternative seating will be made available. For club contact information click here. For further ticket information and ticket office opening times click here.